Return Policies


Return and Refund Policy

Thank you for choosing to shop at our store. Your satisfaction is important to us, and we are committed to ensuring a positive shopping experience. Please read our return policy carefully to understand the applicable terms and procedures.

1. General Conditions for Returns

We accept returns and refunds for products that meet the following conditions:

  • The product must be returned intact, unused, unwashed and in the same condition in which it was received .
  • The product must be accompanied by the original cut and original packaging (if applicable).
  • The return must be requested within 14 days from the date of receipt of the product .
  • The product must not show signs of wear, damage or alterations caused by the customer.

2. Accepted Return Reasons

We accept returns for the following reasons:

  • The product is defective or damaged upon delivery.
  • The product does not match the description or images on the site.
  • The product does not meet customer expectations (e.g. color, size, shape, etc.).
  • The customer has changed his mind and wishes to return the product (only if it meets the conditions above).

3. Customer Responsibility for Returns

  • The customer is responsible for the return shipping costs . We are not responsible for the return shipping costs.
  • The customer must ensure that the product is packaged properly to avoid damage during transport.
  • We recommend using a tracked and insured shipping service, as we are not responsible for packages lost or damaged in transit.

4. Procedure for Requesting a Return

To request a return, follow these steps:

  1. Contact us within 14 days of receiving the product by emailing edda.biancheria.casa@gmail.com or using the contact form on our website. Please provide the following details:
    • Order number.
    • Name of the product to be returned.
    • Reason for return.
  2. Please wait for our confirmation and instructions to proceed with the return.
  3. Ship the product to our address using a courier of your choice. Be sure to include all original items (product, labels, packaging, etc.).
  4. Please send a copy of your shipping receipt to our team so we can track your package.

5. Inspection of the Returned Product

  • Once we receive the product, we will inspect it to ensure it is in its original condition and meets the return criteria.
  • If the product complies with our conditions, we will proceed with the refund or replacement.
  • If the product does not meet the conditions (e.g. used, washed, damaged by the customer), the return will not be accepted and the product will be sent back to you.

6. Refunds

  • If the return is approved, the refund will be issued within 5-10 business days of receiving the product.
  • The refund will be made using the same payment method used for the purchase.
  • Note : Initial shipping costs (those incurred by the customer to receive the product) are not refundable, unless the return is due to an error on our part (e.g. defective or incorrect product).

7. Substitutions

  • If you would prefer a replacement rather than a refund, please indicate this when requesting a return.
  • The replacement will be shipped only after the returned product has been received and inspected.

8. Returns for Defective or Incorrect Products

  • If the product is defective or incorrect due to our error, we will cover the return and replacement shipping costs. Please contact us immediately to resolve the issue.

9. Exceptions

We do not accept returns for the following items:

  • Customized or made-to-measure products.
  • Products damaged due to improper or negligent use by the customer.

10. Questions or Assistance

If you have any questions about our return policy or need assistance, please don't hesitate to contact us:

Thank you for your understanding and cooperation. We are committed to providing quality service and resolving any issues as efficiently as possible.

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