Privacy Policy

Privacy Policy

Teddy Home is committed to respecting your privacy and protecting your personal data. This privacy policy explains how we collect, use, share, and protect the information you provide when you visit our website, make a purchase, or otherwise interact with us.

1. Information We Collect

We collect and process the following types of personal data:

  • Contact information : First name, last name, email address, phone number, shipping and billing address.
  • Payment Information : Credit card details, PayPal account details, or other payment methods (this data is managed directly by our payment providers and is not stored on our servers).
  • Technical information : IP address, browser type, operating system, browsing data and information about the device used.
  • Usage Information : Data about your interactions with our website, such as pages visited, products viewed, and access times.
  • Additional information : Data you voluntarily provide to us, such as preferences, reviews, or feedback.

2. How We Use Your Data

We use your personal data for the following purposes:

  • Order Processing : To fulfill your purchases, manage payments and shipping.
  • Communication : To send you order confirmations, updates, respond to your requests, and provide customer support.
  • Service improvement : To analyze site usage and optimize your browsing experience.
  • Marketing : To send you promotions, special offers, and newsletters (only with your explicit consent).
  • Legal compliance : To comply with legal obligations, such as fraud management or responding to requests from competent authorities.

3. Legal Basis for Processing

The processing of your personal data is based on one of the following legal bases:

  • Consent : When you give us explicit consent (e.g. to send newsletters).
  • Performance of a contract : When the data is necessary to fulfill an order or provide a requested service.
  • Legitimate interest : When processing is necessary to improve our services or prevent fraud.
  • Legal obligation : When processing is required to comply with legal obligations.

4. Data Sharing

Your personal data will not be sold, rented, or shared with third parties, except in the following cases:

  • Service Providers : We share data with trusted partners who support our business operations (e.g., couriers, payment providers, marketing services).
  • Competent authorities : We may disclose data if required by law or to protect our legal rights.
  • International transfers : If data is transferred outside the EU/EEA, we ensure that it is protected by appropriate safeguards (e.g. standard contractual clauses).

5. Data Retention

We retain your personal data only for as long as necessary to achieve the purposes for which it was collected, unless the law requires a longer retention period. For example:

  • Order data: Retained for 10 years to comply with tax obligations.
  • Marketing data: Retained until you withdraw consent.

6. Data Security

We adopt technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or destruction. These measures include:

  • Data encryption.
  • Strict access controls.
  • Continuous systems monitoring.

7. User Rights

You have the following rights regarding your personal data:

  • Access : You can request a copy of the data we hold about you.
  • Rectification : You can ask to correct inaccurate or incomplete data.
  • Deletion : You can request the deletion of your data, except when the law requires retention.
  • Restriction : You can ask us to restrict the processing of your data in certain circumstances.
  • Portability : You can request to receive your data in a structured format and transfer it to another data controller.
  • Objection : You may object to the processing of your data for legitimate reasons.
  • Withdrawing consent : You can withdraw your consent for marketing at any time.

To exercise these rights, please contact us at [insert email].

8. Cookies and Similar Technologies

We use cookies and similar technologies to improve your browsing experience. Cookies may include:

  • Necessary : ​​For the functioning of the site.
  • Analytics : To analyze site usage.
  • Marketing : To show personalized ads.

You can manage your cookie preferences through your browser settings.

9. Changes to the Privacy Policy

We reserve the right to update this privacy policy periodically. Changes will be posted on this page with the updated revision date. We encourage you to check this page regularly to stay informed.

10. Contacts

If you have any questions, concerns, or requests regarding your privacy or this policy, please do not hesitate to contact us: